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Service & Support

A resource listing to aid you in technical service and support issues.

When it's time to call support, use these technical resources.

Microsoft Help and Support

Let Microsoft guide you to the best resources to help you. Self support options include Product Support Centers, Knowledge Base search, Microsoft Newsgroups, and Online Training Sessions (Support WebCasts). You will also find software updates, Service Packs, patches, device drivers, and downloadable Microsoft products.

Novell Support

Novell has a comprehensive set of free and paid support options. Free support options include Knowledgebase search, product support forums, product updates (patches and fixes), product tips and tricks, documentation, and product-specific online support. Novell has now become part of Micro Focus.

Cisco Service & Support

Use Cisco's Technical Assistance Center (online tools, services, documentation, escalation resources), Software Center (download software updates for Cisco products), Service & Support Solutions, and the Service Contract Center (view contract information or order new services online).

Dell Support

Dell Support ( has been recognized as one of the ten best support sites. Support options at this award-winning site include personal or end user (Home and Home Office/Small Business) support and Premier (Medium and Large Business/Federal Government/Provincial Government/Education/Healthcare) support. The consumer support site (personal or end user) is easy to use and is tailored to meet the needs of the personal or end user who is seeking basic support information.

Hewlett-Packard Support & Resources

Hewlett-Packard has a directory of support information organized by product line. Additional resources include driver downloads, software updates and patches, U.S. local authorized support providers, replacement parts, and web-based troubleshooting.

Intel Technical Support

Get technical help for Intel products by quickly locating product information. You can search by keyword or Intel product family, find downloads (software, drivers, and utilities), and even locate spare parts and accessories for your Intel products.

Seagate Technology Support

Seagate provides disc support, tape support, warranty support (warranty validation, return procedures, data recovery) , and software support (contacts for specific backup software). Disc support includes the DiscWizard Installation Software designed to simplify disc installation and setup. Tape support include the SeaTools Diagnostic Software designed to troubleshoot most Seagate hard drive issues.

Iomega Customer Assistance Center

The Customer Assistance Center at Iomega provides multiple Help Topics as well as Live Online Help, Technical References, Order Status, and Contact Information.

Xerox Product Support & Drivers

Xerox provides valuable online technical support for Xerox products. You can perform a quick search by product name or serial number. You can also get drivers and downloads, review general support questions, view or download product documentation (manuals, reference guides, other electronic documentation), and more.